Cleaning Contract Specifications

For some years now, MRS has outsourced the cleaning of its residential buildings to external contractors. The decision to outsource cleaning was taken after an exhaustive cost benefit analysis which determined there were numerous benefits [financial and operational] achieved by outsourcing.

MRS is committed to improving both the transparency of decision making and to provide greater information in respect to operational matters. It is important that residents fully understand the level and frequency of cleaning that occurs at their respective residential site. The level and frequency for a particular site is for the most part determined by; cost, need, type of accommodation - dormitory style or self contained unit style, open access communal kitchens, bathrooms and toilets verses limited access facilities such as those contained in a unit/flat.

The following cleaning responsibilities list has been developed to:

give a broad overview of the level and frequency of cleaning that has been specified in the respective residential site cleaning contracts, and
inform residents as to what cleaning has not been included in the respective residential site cleaning contracts, and
inform residents what cleaning they are responsible for (for ease of use, this has been written in blue ink).

Each of the respective MRS residential sites have developed Key performance Indicators to ensure that externally sourced cleaning is maintained at a set standard. Residents should familiarise themselves with the cleaning specifications as outlined below. Please advise (email is best) the Manager of your respective site if you believe the cleaning specifications as outlined below are not being met at your site.

WHAT CLEANERS ARE EXPECTED TO DO
WEEKLY TASKS

Clean lounge areas and passages.
Clean bathrooms and toilets.
Clean laundries and check dryer filters and washing machines.
Clean kitchen/dining rooms.
Clean stairwells and external porches.
Clean paths.
Wash shower curtains.
Check fire extinguisher levels and report low levels.
Supply cleaning materials.
Clean external BBQ area.

SPECIAL TASKS

Defrost fridges.
Clean ovens and filters.
Clean air vents in bathrooms and kitchens.
Clean external windows.
Clean light fittings.

ADDITIONAL TASKS (when requested)

Clean bedrooms.
Check smoke detectors on cleaning the room of a departing resident.
Check heater-warning stickers on cleaning the room of a departing resident.
Check door closure warning stickers on cleaning the room of a departing resident.

ONGOING TASKS

Report immediately all observed dirty residents rooms and unsatisfactory standard of cleanliness.
Report immediately all observed maintenance faults
Report immediately all observed equipment faults eg. washing machines, dryers, microwave ovens, etc
Report immediately all observed breach of health and safety regulations especially those concerning the University’s ban on smoking, naked flames and interference with safety equipment.
Report immediately all observed evidence of rodents, insects etc.

WHAT RESIDENTS ARE EXPECTED TO DO ON CLEANING DAY

Have benches and floors clear of dishes and clutter prior to the designated cleaning times
Not using the bathrooms when the cleaners are there
Not cooking when the cleaners require access to the kitchens
Treat the cleaners with respect at all times

AT ALL TIMES

Wash their dishes and cooking equipment and put them away
Do not leave bottles, boxes, cans, pizza boxes, etc lying about.
Put rubbish in external bins
Put external bins out for collection at times provided in designated areas
Keep their bedroom clean and tidy
Clean the stove top of spills as they occur
Clean the oven after use
Clean the bathroom/toilet after use
Clean the fridge of spills as they occur
Empty the fridge on a regular basis to discard old food
Clean the microwave oven of spills and splatters as they occur
Clean the floors of spills and grime as they occur
Report immediately all observed dirty residents rooms and unsatisfactory standard of cleanliness.
Report immediately all observed maintenance faults
Report immediately all observed equipment faults eg. washing machines, dryers, microwave ovens, etc
Report immediately all observed breach of health and safety regulations especially those concerning the University’s ban on smoking, naked flames and interference with safety equipment.
Report immediately all observed evidence of rodents, insects etc